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Business of Credentialing and Program Operations

Addressing Errors with Root Cause Analysis

Monday, November 18, 2024
10:15 AM – 11:30 AM East Coast USA Time
Location: Flicker 2

    Main Contact/Presenter(s)

  • LS

    Lisa Seyfried, ICE-CCP

    Manager, Accreditation & Credentialing Services
    SeaCrest Consulting, United States

    • Presenter(s)

  • Madeline Hay, CAE

    Director of Credentialing Services
    Community Association Managers International Certification Board (CAMICB), United States

I.C.E. Exchange Program Description: Quality management and improvement is an essential ingredient to the health of a credentialing program. Credentialing personnel with the knowledge and skill necessary to address errors and identify corrective and preventative actions to avoid recurring issues are valuable assets to the certification team. This session will focus on understanding the purpose of a root cause analysis and how it contributes to the overall health of a program. Participants will learn to apply one of three methods for conducting a root cause analysis to common issues credentialing organizations face.

Learning Objectives:

  • Understand what a Root Cause Analysis is, and how it adds to the health of a certification program.
  • Understand the role Root Cause Analysis plays in the corrective action cycle.
  • Apply one of 3 methods for conducting a Root Cause Analysis to the organization’s issue.
  • Develop corrective actions from the Root Cause Analysis, including timelines, mitigation strategies, and milestones.