It Takes Two: Aligning Psychometrics and Operations Management in Credentialing Programs

I.C.E. Exchange Program Description: In credentialing programs, the relationship between the psychometric and operational teams is paramount for success. This panel presentation delves into the symbiotic relationship between psychometricians and operational managers, unraveling the collaboration essential for the successful execution of credentialing programs.

The expertise of Psychometricians ensures the validity, reliability, and fairness of assessments forms the bedrock upon which credentialing programs stand. However, their efforts find fruition only when seamlessly integrated into the operational framework guided by the oversight of operations managers.

Operations managers, on the other hand, navigate the logistical complexities of credentialing programs. Their proficiency in subject matter expert and stakeholder management, budgeting, and governance ensures the smooth orchestration of assessment processes from inception to fruition. Yet, their effectiveness hinges on the clarity and precision of psychometric principles embedded within the operational fabric.

This panel discussion seeks to explore the collaborative dynamics between these two disciplines, shedding light on best practices and potential pitfalls. It delves into strategies for fostering clear communication channels, aligning objectives, and leveraging each other's strengths to optimize credentialing program outcomes. Whether it is the development of a new examination or maintaining an existing program, the synergy between psychometricians and operations managers is indispensable.