Director of Credentialing Services
Community Association Managers International Certification Board (CAMICB), United States
Madeline Hay, CAE is the Director of Credentialing Services at the Community Association Managers International Certification Board (CAMICB). She oversees day-to-day operations, contributing to quality assurance and process improvement efforts to maintain CAMICB’s accreditation under NCCA and ISO 17024 standards. She directs the exam development program for the Certified Manager of Community Associations (CMCA) credential, focusing on item development, job task analysis, and exam security. Madeline holds the Certified Association Executive (CAE) credential and earned her Bachelor of Arts in Community/Organizational Conflict Analysis & Resolution and Spanish from George Mason University.
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Addressing Errors with Root Cause Analysis
Monday, November 18, 2024
10:15 AM – 11:30 AM East Coast USA Time