Business of Credentialing and Program Operations

SME Spotlight: Strategies for Effective Subject-Matter Expert Program Management

Tuesday, November 19, 2024

7:30 AM – 8:30 AM East Coast USA Time

Location: Flicker 3

Main Contact/Moderator(s)

Francine Mitrakos, ICE-CCP

Senior Test Developer
PSI, United States

Presenter(s)

Lori Furtado, CAE, ICE-CCP

Director of Certification Services
American Board of Perianesthesia Nursing Certification, Inc., United States
Krystina Davidson

Senior Manager, Credentialing Development
ISACA, United States
Derek Stepp

Senior Director, Certifications Department
American Physical Therapy Association (APTA), United States

I.C.E. Exchange Program Description : Subject-matter experts (SMEs) are crucial to the success and integrity of credentialing programs. Without their expertise, would credentialing exams even be possible? Recognizing their importance, it is essential to establish a robust SME management program. In this moderated panel session, three credentialing experts will delve into SME management strategies, covering key areas such as recruitment, selection, onboarding, engagement, and offboarding. Considerations around diversity, equity, and inclusion (DEI) throughout the SME management process will also be discussed. Gain valuable insights and practical advice from our panelists' extensive experiences managing SMEs across healthcare and information technology credentialing programs. Whether you are a seasoned credentialing professional or newer to the credentialing field, join our experts as they discuss the strategies for effective SME management!

Learning Objectives:

List key considerations for developing, implementing, and maintaining SME management strategies.
Assess and evaluate current SME management practices within their respective programs and identify areas of opportunity to implement learned strategies.
Identify engagement strategies to ensure a positive SME experience and strong SME retention.