Been There, Done That: Lessons in Avoiding Often Overlooked Pitfalls in Your Credentialing Program

I.C.E. Exchange Program Description: How often do you have an opportunity to participate in a session that highlights the lessons learned from experts with years of practice with credentialing programs and test development? We’ve assembled a panel of experts who have “been there and done that” and are excited to share their practical insights with you. This session will address common pitfalls that test developers, psychometricians, and operational staff encounter when initiating and maintaining credentialing programs.
Our moderator will lead the expert panel through a series of interesting topics applicable to a variety of roles and all levels of experience in credentialing programs. We’ll tackle the key themes that align with the I.C.E.- CCP content areas, Governance and Operations, Test Administration, and Assessment Development and Delivery to cover the range of experiences encountered in credentialing programs. We’ll identify the pitfalls, provide examples of what has been encountered in the industry, and recommend pathways to ensure that your program will avoid these snags at all costs.
Our pitfall exploration will include (but is not limited to):
• Skipping content and item bank health checks
• Overlooking test delivery security implications, policies, and consequences
• Bypassing the assembly of adequate documentation to support your program
• Neglecting performance metrics to drive program improvement
• Missing the mark on disclosures and candidate information
• Assuming that subject matter experts are also experts at writing effective test content
This interactive session will encourage participants to share their experiences and identify speak to their own “pitfalls” and how they were overcome.

Thank you Excelsoft for Sponsoring our Test Development and Administration Track.