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  • Sunday, Nov 17th
    8:00 AM – 11:00 AM East Coast USA Time
    Moving Beyond Having a DEI Statement – Practical Ways to Implement DEI Initiatives Throughout Your Organization
    Location: Flicker 3
    Presenter: Dawn M. Morton-Rias, Ed.D., PA-C, ICE-CCP, FACHE – NCCPA
    Presenter: John Weir, PhD – NCCPA
    Presenter: Cindy Nalls, MSOL – NCCPA
    Presenter: Angela Langa, MBA – NCCPA
    Main Contact/Presenter: Sheila Mauldin, MNM, ICE-CCP – NCCPA
    Presenter: Julia Judish, JD – Pillsbury Winthrop Shaw Pittman, LLP
    Business of Credentialing and Program Operations
  • Sunday, Nov 17th
    8:00 AM – 11:00 AM East Coast USA Time
    The Business of Certificate, Microcredential, and Professional Education Programs
    Location: Flicker 1
    Presenter: Michelle Nolin, CPTD – Learn Ethos
    Presenter: Bobbi Vernon, ICE-CCP, ATD Expert Coach, Prosci Certified Change Practitioner – Global Skills X-Change (GSX)
    Business of Credentialing and Program Operations
  • Sunday, Nov 17th
    1:00 PM – 4:00 PM East Coast USA Time
    Developing Strategies and Governance for Incorporating Artificial Intelligence
    Location: Flicker 2
    Presenter: Rachel R. Schoenig, JD – Cornerstone Strategies
    Presenter: Jennifer Ancona Semko – Baker McKenzie
    Business of Credentialing and Program Operations
  • Monday, Nov 18th
    10:15 AM – 11:30 AM East Coast USA Time
    Microcredentials: Pitfalls and Pathways to Success
    Presenter: Jaime Wadowiec – Savannah Technical College / Technical College System of Georgia
    Presenter: Rochelle Ramirez – Accredible
    Main Contact/Presenter: Ryan Grieves
    Business of Credentialing and Program Operations
  • Monday, Nov 18th
    10:15 AM – 11:30 AM East Coast USA Time
    Addressing Errors with Root Cause Analysis
    Main Contact/Presenter: Lisa Seyfried, ICE-CCP – SeaCrest Consulting
    Presenter: Madeline Hay, CAE – Community Association Managers International Certification Board (CAMICB)
    Business of Credentialing and Program Operations
  • Monday, Nov 18th
    10:15 AM – 11:30 AM East Coast USA Time
    Expanding the Impact and Value of Your Credential:
    Presenter: Rachel R. Schoenig, JD – Cornerstone Strategies
    Presenter: Jarret Dyer – College of DuPage
    Presenter: Sierra Hampton-Simmons – PMI
    Business of Credentialing and Program Operations
  • Monday, Nov 18th
    12:20 PM – 12:35 PM East Coast USA Time
    Navigating the Journey of AI Policy Development
    Location: Flicker 1
    Presenter: Kourtney Weidner – American Board of Emergency Medicine
    Main Contact/Presenter: Christina Tisdale – American Board of Emergency Medicine
    Business of Credentialing and Program Operations
  • Monday, Nov 18th
    1:00 PM – 2:00 PM East Coast USA Time
    Bigger isn't always better! Insights and strategies for managing smaller credentialing programs
    Main Contact/Presenter: Rory McCorkle, PhD, MBA, CAE, ICE-CCP, PMP, SPHR – Strasz Assessment Systems
    Presenter: Nichole O’Connor – American Society of Plumbing Engineers
    Presenter: Laura A. Coons, CLSSGB, CACP, ICE-CPP – National ITC, Corp.
    Business of Credentialing and Program Operations
  • Monday, Nov 18th
    1:00 PM – 2:00 PM East Coast USA Time
    Update on State and Federal Legislation Impacting Licensure and Private Certification
    Main Contact/Presenter: Nicole Steinberg, J.D. – Pillsbury Winthrop Shaw Pittman LLP
    Presenter: Julia Judish, JD – Pillsbury Winthrop Shaw Pittman, LLP
    Business of Credentialing and Program Operations
  • Monday, Nov 18th
    2:15 PM – 3:15 PM East Coast USA Time
    Learn how disabled candidates engage with digital content and how to remove barriers to grow your candidate audience.
    Main Contact/Presenter: Samantha Evans, CAE, ICE-CCP, MBA – International Association of Accessibility Professionals (IAAP)
    Business of Credentialing and Program Operations
  • Monday, Nov 18th
    4:00 PM – 5:00 PM East Coast USA Time
    Unlocking the Path: Perspectives into Navigating Certification Appeals
    Main Contact/Presenter: Jessica Levy, ICE-CCP – Board of Pharmacy Specialties
    Presenter: Avis D. Bullard, MS, ASQ-CSSBB – Board of Pharmacy Specialties
    Business of Credentialing and Program Operations
  • Tuesday, Nov 19th
    7:30 AM – 8:30 AM East Coast USA Time
    SME Spotlight: Strategies for Effective Subject-Matter Expert Program Management
    Main Contact/Moderator: Francine Mitrakos, ICE-CCP – PSI
    Presenter: Lori Furtado, CAE, ICE-CCP – American Board of Perianesthesia Nursing Certification, Inc.
    Presenter: Krystina Davidson – ISACA
    Presenter: Derek Stepp – American Physical Therapy Association (APTA)
    Business of Credentialing and Program Operations
  • Tuesday, Nov 19th
    9:00 AM – 10:00 AM East Coast USA Time
    A Practical Conversation on the Public Member Experience
    Presenter: Erica Brown – ASIS International
    Presenter: Brett P. Foley – National Board of Examiners in Optometry
    Presenter: Kevin Keller, CAE – Certified Financial Planner Board of Standards Center for Financial Planning, Inc.
    Presenter: Sheryl Traficano, MBA, CAE – Certification Board for Diabetes Care and Education
    Main Contact/Moderator: Nancy T. Ahluwalia, MS, MBA (she/her/hers) – Retired
    Business of Credentialing and Program Operations
  • Tuesday, Nov 19th
    10:15 AM – 11:15 AM East Coast USA Time
    The Pros and Cons of Adding Performance Testing to an Established Credentialing Program. Is It Right for You?
    Presenter: Alicia Burke – Casualty Actuarial Society
    Presenter: Sarah Schnabel, PhD – American Board of Ophthalmology
    Main Contact/Presenter: Margaret Lyons, ICE-CCP – Casualty Actuarial Society
    Business of Credentialing and Program Operations
  • Tuesday, Nov 19th
    1:30 PM – 1:45 PM East Coast USA Time
    The Value of a DEI-Focused Organizational Assessment
    Location: Ocean Promenade East
    Presenter: Lyndsay M. Tyler, M.P.H. – American Board of Emergency Medicine
    Business of Credentialing and Program Operations
  • Tuesday, Nov 19th
    1:50 PM – 2:05 PM East Coast USA Time
    DEI Committee Update: What can my organization do now?
    Location: Flicker 1
    Presenter: Pam Weber – National Apartment Assocation Education Institute
    Main Contact/Presenter: Samantha Evans, CAE, ICE-CCP, MBA – International Association of Accessibility Professionals (IAAP)
    Presenter: Sheetal Tiwari, CCH – Council for Homeopathic Certification (CHC)
    Business of Credentialing and Program Operations
  • Tuesday, Nov 19th
    2:30 PM – 3:30 PM East Coast USA Time
    Disability Accommodations: Ask the Experts
    Location: Ocean Promenade West
    Main Contact/Presenter: John Hosterman, PhD – Paradigm Testing
    Presenter: Janine Hawley
    Business of Credentialing and Program Operations
  • Tuesday, Nov 19th
    2:30 PM – 3:30 PM East Coast USA Time
    Empowering Women in the Credentialing Industry: Insights Across Career Stages
    Main Contact/Presenter: Megan Cannon – Internet Testing Systems
    Presenter: Sue Orchard – Comms Multilingual
    Presenter: Melissa Nosik – CC-Institute
    Presenter: Ibi Layi-Ojo, ICE-CCP – Certified Financial Planner Board of Standards
    Moderator: Melanie Graw, MEd – National Restaurant Association
    Business of Credentialing and Program Operations
  • Tuesday, Nov 19th
    4:15 PM – 5:15 PM East Coast USA Time
    Exam Translation: Bridging Language Barriers
    Main Contact/Presenter: Jackie Urban – Dental Assisting National Board, Inc.
    Presenter: Johnna Gueorguieva, Ph.D., ICE-CCP, CAE – Dental Assisting National Board, Inc.
    Business of Credentialing and Program Operations
  • Tuesday, Nov 19th
    4:15 PM – 5:30 PM East Coast USA Time
    Delivering Exceptional Customer Service with Limited Resources
    Presenter: Bill M. Ellis, MS, RPh – Board of Pharmacy Specialities
    Presenter: Gunnit Khurana – Cyzap
    Main Contact/Presenter: James McHugh, MSIA – NCCAOM
    Presenter: Jessica Levy, ICE-CCP – Board of Pharmacy Specialties
    Business of Credentialing and Program Operations
  • Wednesday, Nov 20th
    7:30 AM – 8:30 AM East Coast USA Time
    How Fostering a More Diverse Candidate Base Benefits Professions and Their Programs
    Presenter: Alexander Jean-Baptiste, PCM, Content Marketing – Board of Pharmacy Specialties
    Presenter: Pam Weber – National Apartment Assocation Education Institute
    Presenter: Terreline (Shellie) Sims – National Apartment Association Education Institute
    Presenter: Michelle Cohn, AIA, NCARB, PMP – NCARB
    Main Contact/Moderator: Sarah Hasnoo – Meazure Learning
    Business of Credentialing and Program Operations
  • Wednesday, Nov 20th
    9:00 AM – 10:00 AM East Coast USA Time
    It Takes Two: Aligning Psychometrics and Operations Management in Credentialing Programs
    Main Contact/Moderator: Pamela Ing, PhD, ICE-CCP – PSI Services
    Presenter: Sean Gasperson – PSI Services
    Presenter: Kevin Letz, DNP – American Academy of Nurse Practitioners Certification Board
    Business of Credentialing and Program Operations
  • Wednesday, Nov 20th
    10:15 AM – 11:15 AM East Coast USA Time
    Eligibility pathways: Thinking differently and leveraging key data and stakeholder input
    Main Contact/Presenter: Isabelle Gonthier, PhD, ICE-CCP – PSI Services
    Presenter: Bill M. Ellis, MS, RPh – Board of Pharmacy Specialities
    Presenter: Michelle Cohn, AIA, NCARB, PMP – NCARB
    Business of Credentialing and Program Operations
  • Wednesday, Nov 20th
    10:15 AM – 11:15 AM East Coast USA Time
    Top 10 Countdown: Winning AI strategies to grow your testing program
    Main Contact/Moderator: David Yunger – Vaital
    Presenter: Timothy McClinton – Measure Learning
    Presenter: Wallace Dalrymple, Jr., CISSP – ETS
    Business of Credentialing and Program Operations