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Sunday, Nov 17th
8:00 AM – 11:00 AM East Coast USA Time
Moving Beyond Having a DEI Statement – Practical Ways to Implement DEI Initiatives Throughout Your Organization
Location: Flicker 3
Presenter: Dawn M. Morton-Rias, Ed.D., PA-C, ICE-CCP, FACHE – NCCPA
Presenter: John Weir, PhD – NCCPA
Presenter: Cindy Nalls, MSOL – NCCPA
Presenter: Angela Langa, MBA – NCCPA
Main Contact/Presenter: Sheila Mauldin, MNM, ICE-CCP – NCCPA
Presenter: Julia Judish, JD – Pillsbury Winthrop Shaw Pittman, LLP
Business of Credentialing and Program Operations
Sunday, Nov 17th
8:00 AM – 11:00 AM East Coast USA Time
The Business of Certificate, Microcredential, and Professional Education Programs
Location: Flicker 2
Main Contact/Presenter: Bobbi Vernon, ICE-CCP, ATD Expert Coach, Prosci Certified Change Practitioner – Global Skills X-Change (GSX)
Presenter: Caitlyn Foley, MS – Global Skills X-Change (GSX)
Business of Credentialing and Program Operations
Sunday, Nov 17th
1:00 PM – 4:00 PM East Coast USA Time
Developing Strategies and Governance for Incorporating Artificial Intelligence
Location: Flicker 2
Presenter: Rachel R. Schoenig, JD – Cornerstone Strategies
Presenter: Jennifer Ancona Semko – Baker McKenzie
Presenter: Donna McPartland, JD, FIP, CIPM, CIPP/US – McPartland Privacy Advising
Business of Credentialing and Program Operations
Monday, Nov 18th
10:15 AM – 11:30 AM East Coast USA Time
Addressing Errors with Root Cause Analysis
Location: Flicker 2
Main Contact/Presenter: Lisa Seyfried, ICE-CCP – SeaCrest Consulting
Presenter: Madeline Hay, CAE – Community Association Managers International Certification Board (CAMICB)
Business of Credentialing and Program Operations
Monday, Nov 18th
10:15 AM – 11:30 AM East Coast USA Time
Expanding the Impact and Value of Your Credential
Location: Ocean Promenade East
Main Contact/Presenter: Rachel R. Schoenig, JD – Cornerstone Strategies
Presenter: Jarret Dyer – College of DuPage
Presenter: Christopher Watkins
Presenter: Camelia Shaeffer
Business of Credentialing and Program Operations
Monday, Nov 18th
12:20 PM – 12:35 PM East Coast USA Time
Navigating the Journey of AI Policy Development
Location: Flicker 1
Presenter: Kourtney Weidner – American Board of Emergency Medicine
Main Contact/Presenter: Christina Tisdale – American Board of Emergency Medicine
Business of Credentialing and Program Operations
Monday, Nov 18th
1:00 PM – 2:00 PM East Coast USA Time
Bigger isn't always better! Insights and strategies for managing smaller credentialing programs
Location: Flicker 3
Main Contact/Presenter: Rory McCorkle, PhD, MBA, CAE, ICE-CCP, PMP, SPHR – Strasz Assessment Systems
Presenter: Nichole O’Connor – American Society of Plumbing Engineers
Presenter: Laura A. Coons, CLSSGB, CACP, ICE-CPP – National ITC, Corp.
Business of Credentialing and Program Operations
Monday, Nov 18th
1:00 PM – 2:00 PM East Coast USA Time
Update on State and Federal Legislation Impacting Licensure and Private Certification
Location: Splash 11-12
Main Contact/Presenter: Nicole Steinberg, J.D. – Pillsbury Winthrop Shaw Pittman LLP
Presenter: Julia Judish, JD – Pillsbury Winthrop Shaw Pittman, LLP
Business of Credentialing and Program Operations
Monday, Nov 18th
2:15 PM – 3:15 PM East Coast USA Time
Learn how disabled candidates engage with digital content and how to remove barriers to grow your candidate audience.
Location: Flicker 2
Main Contact/Presenter: Samantha Evans, CAE, ICE-CCP, MBA – International Association of Accessibility Professionals (IAAP)
Business of Credentialing and Program Operations
Monday, Nov 18th
4:30 PM – 5:30 PM East Coast USA Time
Unlocking the Path: Perspectives into Navigating Certification Appeals
Location: Flicker 2
Main Contact/Presenter: Jessica Levy, ICE-CCP – Board of Pharmacy Specialties
Presenter: Avis D. Bullard, MS, ASQ-CSSBB – Board of Pharmacy Specialties
Business of Credentialing and Program Operations
Tuesday, Nov 19th
7:30 AM – 8:30 AM East Coast USA Time
SME Spotlight: Strategies for Effective Subject-Matter Expert Program Management
Location: Flicker 3
Main Contact/Moderator: Francine Mitrakos, ICE-CCP – PSI
Presenter: Lori Furtado, CAE, ICE-CCP – American Board of Perianesthesia Nursing Certification, Inc.
Presenter: Krystina Davidson – ISACA
Presenter: Derek Stepp – American Physical Therapy Association (APTA)
Business of Credentialing and Program Operations
Tuesday, Nov 19th
9:00 AM – 10:00 AM East Coast USA Time
A Practical Conversation on the Public Member Experience
Location: Flicker 3
Presenter: Erica Brown – ASIS International
Presenter: Brett P. Foley – National Board of Examiners in Optometry
Presenter: Kevin Keller, CAE – Certified Financial Planner Board of Standards Center for Financial Planning, Inc.
Presenter: Sheryl Traficano, MBA, CAE – Certification Board for Diabetes Care and Education
Main Contact/Moderator: Nancy T. Ahluwalia, MS, MBA (she/her/hers) – Retired
Business of Credentialing and Program Operations
Tuesday, Nov 19th
10:30 AM – 11:30 AM East Coast USA Time
The Pros and Cons of Adding Performance Testing to an Established Credentialing Program. Is It Right for You?
Location: Flicker 3
Presenter: Alicia Burke – Casualty Actuarial Society
Presenter: Sarah Schnabel, PhD – American Board of Ophthalmology
Main Contact/Presenter: Margaret Lyons, ICE-CCP – Casualty Actuarial Society
Business of Credentialing and Program Operations
Tuesday, Nov 19th
1:30 PM – 1:45 PM East Coast USA Time
The Value of a DEI-Focused Organizational Assessment
Location: Flicker 1
Main Contact/Presenter: Lyndsay M. Tyler, M.P.H. – American Board of Emergency Medicine
Business of Credentialing and Program Operations
Tuesday, Nov 19th
1:50 PM – 2:05 PM East Coast USA Time
DEI Committee Update: What can my organization do now?
Location: Flicker 1
Presenter: Pam Weber – National Apartment Assocation Education Institute
Main Contact/Presenter: Samantha Evans, CAE, ICE-CCP, MBA – International Association of Accessibility Professionals (IAAP)
Presenter: Sheetal Tiwari, CCH – Council for Homeopathic Certification (CHC)
Business of Credentialing and Program Operations
Tuesday, Nov 19th
2:30 PM – 3:30 PM East Coast USA Time
Disability Accommodations: Ask the Experts
Location: Ocean Promenade West
Main Contact/Presenter: John Hosterman, PhD – Paradigm Testing
Presenter: Janine Hawley
Business of Credentialing and Program Operations
Tuesday, Nov 19th
2:30 PM – 3:30 PM East Coast USA Time
Empowering Women in the Credentialing Industry: Insights Across Career Stages
Location: Splash 9-10
Main Contact/Presenter: Megan Cannon – Internet Testing Systems
Presenter: Sue Orchard – Comms Multilingual
Presenter: Melissa Nosik – CC-Institute
Presenter: Ibi Layi-Ojo, ICE-CCP – Certified Financial Planner Board of Standards
Moderator: Melanie Graw, MEd – National Restaurant Association
Business of Credentialing and Program Operations
Tuesday, Nov 19th
2:30 PM – 3:30 PM East Coast USA Time
Houston We Have Liftoff: Beyond the Launch of a Credential
Location: Ocean Promenade East
Main Contact/Presenter: Bill M. Ellis, MS, RPh – Board of Pharmacy Specialties
Presenter: Maria Incrocci, PhD, RPh – Meazure Learning
Presenter: Sheila Mauldin, MNM, ICE-CCP – NCCPA
Presenter: Liberty J. Munson, PhD – Microsoft
Presenter: Janice Moore, ICE-CCP – SeaCrest
Business of Credentialing and Program Operations
Tuesday, Nov 19th
3:45 PM – 4:45 PM East Coast USA Time
Exam Translation: Bridging Language Barriers
Location: Ocean Promenade East
Main Contact/Presenter: Jackie Urban – Dental Assisting National Board, Inc.
Presenter: Johnna Gueorguieva, Ph.D., ICE-CCP, CAE – Dental Assisting National Board, Inc.
Business of Credentialing and Program Operations
Tuesday, Nov 19th
3:45 PM – 5:00 PM East Coast USA Time
Delivering Exceptional Customer Service with Limited Resources
Location: Splash 9-10
Presenter: Bill M. Ellis, MS, RPh – Board of Pharmacy Specialties
Presenter: Gunnit Khurana – Cyzap
Main Contact/Presenter: James McHugh, MSIA – NCCAOM
Presenter: Jessica Levy, ICE-CCP – Board of Pharmacy Specialties
Business of Credentialing and Program Operations
Wednesday, Nov 20th
7:30 AM – 8:30 AM East Coast USA Time
How Fostering a More Diverse Candidate Base Benefits Professions and Their Programs
Location: Flicker 3
Presenter: Alexander Jean-Baptiste, PCM, Content Marketing – Board of Pharmacy Specialties
Presenter: Pam Weber – National Apartment Assocation Education Institute
Presenter: Terreline (Shellie) Sims – National Apartment Association Education Institute
Presenter: Michelle Cohn, AIA, NCARB, PMP – NCARB
Main Contact/Moderator: Sarah Hasnoo – Meazure Learning
Business of Credentialing and Program Operations
Wednesday, Nov 20th
9:00 AM – 10:00 AM East Coast USA Time
Eligibility pathways: Thinking differently and leveraging key data and stakeholder input
Location: Flicker 1
Main Contact/Presenter: Isabelle Gonthier, PhD, ICE-CCP – PSI Services
Presenter: Bill M. Ellis, MS, RPh – Board of Pharmacy Specialties
Presenter: Michelle Cohn, AIA, NCARB, PMP – NCARB
Business of Credentialing and Program Operations
Wednesday, Nov 20th
9:00 AM – 10:00 AM East Coast USA Time
It Takes Two: Aligning Psychometrics and Operations Management in Credentialing Programs
Location: Flicker 3
Main Contact/Moderator: Pamela Ing, PhD, ICE-CCP – American Academy of Nurse Practitioners Certification Board
Presenter: Kevin Letz, DNP – American Academy of Nurse Practitioners Certification Board
Presenter: Susan Davis-Becker, PhD, ICE-CCP – ACS Ventures, LLC
Presenter: Shelby Williamson, MBA – National Association of Boards of Pharmacy
Business of Credentialing and Program Operations
Wednesday, Nov 20th
10:15 AM – 11:15 AM East Coast USA Time
Top 10 Countdown: Winning AI strategies to grow your testing program
Location: Splash 9-10
Main Contact/Moderator: David Yunger – Vaital
Presenter: Timothy McClinton – Measure Learning
Presenter: Wallace Dalrymple, Jr., CISSP – ETS
Business of Credentialing and Program Operations